FAQs
CALL US
Please call us at
(575) 323-9253 with any questions regarding menu items or for any special request such as customizations or vegan and gluten-free options.
DELIVERY CHARGES
Free delivery to Seattle, South Seattle, and Tacoma area with a $80 minimum order. A delivery fee of $20 for all other orders or outside of area.
CANCELLATION POLICY
48 hour cancellation notice is required after placing order for a full refund.
ADVANCE NOTICE
All pastries are made to order. We require a 5 day notice to ensure availability of ingredients and delivery date.
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Placing Orders Online?Please read the following:
Do you ship your products?
Yes! We ship some of our sustainable and shelf stable products throughout the United States.
Do you offer nut free products?
Yes! All pastries we offer our nut free.
Do you offer any gluten free, dairy free, vegan or sugar free items?
Our pastries are not gluten free, vegan, dairy free, or sugar free by default. You can email us or use the contact form at the bottom of the page to request any diet restrictions.
I want to place an order for custom items. How should I start the order?
The best way to begin your custom order is to email us at queensugarbakingcompany@gmail.com and include details such as, what item(s) you are interested in ordering, the date you would need it for, what flavor(s) you would like (if applicable), how many people you will be serving with it, if there is a theme or color scheme you would like it fit, and any inspiration photos you may have that you’d like us to reference. From here, we will produce a quote for you and send it back to you in a timely manner.